DETERMINANTS OF EMOTIONAL EXHAUSTION AMONG THE IT PROFESSIONALS IN CHENNAI
Keywords:
Emotional Exhaustion, Work-Life Balance, Physical Demand, Over-Commitment, IT Professionals.Abstract
Emotional exhaustion has become a critical issue among Information Technology (IT) professionals due to increasing job demands, long working hours, and continuous performance pressure. The present study investigates the determinants of emotional exhaustion among IT professionals in Chennai, focusing particularly on work-life balance dimensions. The study examines five dimensions of work-life balance—neglecting life, work dominance, making time for oneself, work-life harmony, and over-commitment—and their influence on the physical demand dimension of emotional exhaustion.
Primary data were collected from 120 IT professionals using a structured questionnaire measured on a five-point Likert scale. Descriptive statistics, Pearson correlation, and multiple regression analysis were applied using SPSS software. The findings reveal that all work-life balance dimensions have a significant positive relationship with physical demand. Among them, over-commitment emerged as the strongest predictor of emotional exhaustion. The regression model explains 42.2% of the variance in physical demand.
The study concludes that improving work-life balance practices is essential to reduce emotional exhaustion and maintain employee productivity in Chennai’s IT sector.
